Samsung also offers #1 Service Center Network Coverage in the U.S. In 2022, Samsung achieved #1 ratings for “Overall Product Quality and Service” for Mobile Phones. Samsung Electronics America was just ranked #1 in customer satisfaction among 5G mobile devices in the 2023 American Customer Satisfaction Index Survey (ACSI). Samsung has a long history of delivering customer-first Care experiences. Samsung Ranks #1 in Customer Satisfaction by ACSI® for 5G Mobile Devices Learn More Through Samsung’s robust care network, people have access to over 10,000 Samsung Mobile-certified repair technicians in the U.S.Ĭurious about what happens to your mobile device during the repair process? Check out this behind-the-scenes video from our walk-in and mail-in mobile repair facilities in Texas to learn more! No matter where our customers are, we want to make it easy for them to get quality and convenient device care. Samsung Care delivers on this mission by providing a customer-first care experience that also contributes to minimizing overconsumption, reducing waste, and promoting a circular economy.

That means fast, quality service for diagnosing and resolving the issue the first time - with convenient and affordable repair options. So when your devices, especially your mobile devices, aren’t working, you want them fixed fast and fixed right. That means that Samsung devices are an integral part of people’s lives. In the U.S., more than 72% of consumers own at least one Samsung product, and 1 in 4 U.S.

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